FAQ

Where are your bikes made?

We source our frames from a world-class carbon-frame manufacturer based in China. We partner these with components from leading brands, built in various countries including China and Taiwan. We build the bikes in the UK.

The bikes have undergone testing in the UK to BS EN ISO 15194: 2017-  4.3.7 standards.

What size bike should I buy?

Getting the right size bike will improve performance, handling and your overall experience. Follow our guide below to choose the right frame size for you.

Reach is the most important factor when determining bike size. Reach is the horizontal measurement from a vertical line up through the centre of the headtube to a vertical line through the centre of the bottom bracket.

You can work out your optimum reach for any bike using the following calculation:

height (cm) x 2.5

We have used the reach measurements of our frames to help calculate the optimum frame size based on height. Naturally, there will be some overlap from one person to another as to which frame size will suit best, so if you’re not sure then please contact us for more information. See the product pages for the corresponding size charts.

If you are between sizes, it is partly down to personal preference. If you like fast trail riding and are quite an aggressive rider, or have long arms compared to your leg length, then go for the larger size. Whereas, if you are a more casual rider and prefer a more upright position, or have shorter arms compared to your legs, the smaller frame size may suit better.

Where do I find my bike’s serial number?

Your bike will have a serial number on the bottom of the down tube near the motor.

How do I look after my battery?

Your battery is at the heart of your bike. There are some simple rules to follow to ensure that your battery has a long life.

When your battery first arrives, please ensure it is fully charged prior to use. This helps to condition the battery. The battery needs to run through a few charge and discharge cycles before it will run to optimum output, so don’t worry if it seems to drain quickly initially.

After each ride, ensure that your battery is charged. Fully discharging your battery regularly will reduce its life-span, so you should ensure your battery is topped-up even after short rides. Do not leave it plugged in once it is fully charged. Never leave your battery unattended whilst charging.

Take particular care when cleaning your bike. Pressure washers can allow water to seep beyond the battery cover and onto the connectors, which will damage and potentially break your battery.

If you are not planning to use your bike for several months, there are a few steps to take. When storing lithium ion batteries, they are best left at approximately 60% capacity. Remove from the bike and store at room temperature in a dry environment. You can keep it like this for up to 6 months. Restore to full charge prior to re use.

Your battery range is based on your last mile of riding, so, if you’ve just climbed a big hill, this
will be reflected in the range.

Keep your tyres inflated to the recommended pressure, as this will optimize your battery range.

Ensuring that your bike is regularly serviced and well maintained will help ensure the battery can work at maximum efficiency.

How do I clean my bike?

NEVER use a pressure washer. This can damage components. You should clean your bike with bike -specific cleaning products with a damp cloth, and never under a direct stream of water.

What is the maximum weight the bikes can carry?

The maximum weight including rider, baggage and the bike is 130kg.

What are the laws relating to e-bike power?

In the UK e-bikes with a maximum power output of 250 watts can legally be used on public highways. Bikes with higher output may only be used on private land with the land owner’s permission, unless they are registered and taxed. We sell our bikes for off-road use only.